FAQ – Useful information
All the essential information for a carefree holiday.
Should you have any further questions, our reception team is available daily from 8:00 a.m. to 8:00 p.m.
- Partnership with Acquafun (www.acquafun.com), which includes one free admission to the swimming pool when booking at least 4 nights.
- Prices apply for a minimum stay of 7 nights.
- For shorter stays, prices may vary.
- Children up to (but not including) their 3rd birthday stay free of charge.
- Prices apply for a minimum stay of 7 nights.
- For shorter stays, prices may vary.
- Children up to (but not including) their 3rd birthday stay free of charge.
- Children aged 3 to 6 receive a 50% discount, and those aged 6 to 12 a 30% discount, provided they sleep in the third and fourth extra beds.
- À la carte breakfast with locally sourced bread and butter, homemade jams and cakes, herbal and fruit infusions made from natural ingredients, and other freshly prepared items
- Afternoon herbal tea and pastry buffet
- Daily cleaning
- Washing machine (laundry use) and tumble dryer
- Toaster, long-coffee machine
- Use of the Finnish sauna and infrared cabin
- Wi-Fi connection
- Alto Adige/Südtirol Pass
- Children’s cot with side rails: € 20.00 per day
- Extra charge for use of the kitchen: € 50.00
- Sprint breakfast: croissant + cappuccino, daily from 8:00 am to 9:30 am
- Afternoon herbal tea and pastry buffet
- Bed linen, towels, and kitchen linen
- Mid-week cleaning with linen change for one-week stays
- Kitchen with dishwasher and microwave oven
- Washing machine (laundry use) and tumble dryer
- Toaster, long-coffee machine
- Use of the Finnish sauna and infrared cabin
- Wi-Fi connection
- Alto Adige/Südtirol Pass
- Extra charge for an extra bed: € 20.00 per day
- Children’s cot with side rails: € 20.00 per day
- Final cleaning: € 40.00 for studios and € 50.00 for one-bedroom apartments
- Daily cleaning: € 20.00 (including the kitchen: € 40.00)
- À la carte breakfast (at an additional charge) featuring regional bread and butter, freshly prepared dishes – fruity, savoury or sweet – homemade jams and cakes, as well as herbal and fruit teas made from natural ingredients.
- Morning bread-roll and croissant service (for a fee), also to take with you on hikes or if you prefer not to go shopping for lunch or dinner
- A tourist tax of € 3.50 per person per night must be added to the stated prices (from the age of 14). The tax is payable on site.
- All rooms and apartments include a shower/WC, hairdryer, a fully equipped kitchen with dishwasher, TV and Wi-Fi. Almost all units have a balcony.
- Check-in from 2:00 pm
Check-out by 10:00 am
We kindly ask you to inform us if you will arrive after 6:00 pm. - In the event of late arrival, early departure or cancellation within 7 days prior to the scheduled arrival date, the full booked period will be charged.
- For cancellations between 14 and 7 days before the scheduled arrival date, the deposit will be retained.
- For cancellations more than 14 days before the scheduled arrival date, the deposit will be refunded.
- To confirm the apartments, we require a deposit via bank transfer to our account:
IBAN: IT37R 08020 58790 000301042815
SWIFT/BIC: RZSBIT21009
Alternatively, by credit card.
We accept cash payments as well as Eurocard and Visa cards.
- Your dog is welcome, but by prior arrangement only. In this case, we charge a supplement of € 15.00 per day for a maximum of 7 days; after that, it is free of charge.
We do not accept dogs during Christmas/New Year, Carnival and in August. - If you arrive by train, we will pick you up free of charge (800 m).
Transfers to/from airports: on request and by reservation (charged). - We are connected to a biomass heating system.
- The bike and ski storage area is located indoors and is equipped with a boot dryer. Here you can store your sports equipment safely and free of charge.